Refund policy

Last Updated: September 8, 2026

Thank you for shopping with S3 Store Mower. We want you to be satisfied with your purchase. This Refund & Return Policy explains our policies regarding returns, refunds, exchanges, and damaged or defective products.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned with all original accessories, parts, manuals, and packaging, when applicable.
The product must not have been damaged, modified, altered, or improperly used.
You must provide proof of purchase or your order information.

Some products may be subject to additional return requirements due to their size, condition, or nature.

2. How to Request a Return

Before sending any product back, please contact us at:

Email: help@s3storesmower.shop
Phone: 914-430-4605

Please include your order number, the product you purchased, and the reason for the return. If the product is damaged or defective, please provide photographs or other relevant information when requested.

Do not send a return to our business address unless we have specifically instructed you to do so.

3. Damaged or Defective Products

If your mower arrives damaged, defective, or with missing parts, please contact us as soon as possible after delivery.

We may request photographs, videos, or other information to help us evaluate the issue.

Depending on the circumstances, we may offer a replacement, replacement parts, repair, or refund.

4. Returns Due to Customer Preference

If you change your mind or order the wrong product, you may request a return within 30 days of delivery, provided the product meets our return eligibility requirements.

Unless the product is defective, damaged upon arrival, or we made an error with your order, return shipping costs may be the responsibility of the customer.

5. Non-Returnable Items

Certain products or situations may not qualify for a return, including:

Products that have been used, operated, or assembled beyond what is reasonably necessary for inspection.
Products damaged through misuse, neglect, improper assembly, or improper maintenance.
Products modified or altered after delivery.
Products returned without required accessories or components.
Products returned after the applicable return period.
Items that are otherwise identified as non-returnable at the time of purchase.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges, if applicable, may be non-refundable unless the return is due to a defective product, damage during delivery, or an error on our part.

7. Partial Refunds

In certain circumstances, we may provide a partial refund if a product is returned with missing accessories, components, packaging, or signs of use or damage that affect its value.

Any applicable deduction will be communicated to you before the refund is processed when reasonably possible.

8. Exchanges

If you receive a defective or damaged product, please contact us to determine whether a replacement or exchange is available.

Exchange availability may depend on product availability.

9. Return Shipping

When a return is approved, we will provide instructions regarding where and how the product should be returned.

Customers should not ship products to an address other than the return address provided by S3 Store Mower.

For approved returns that are not due to a product defect, shipping costs may be the customer's responsibility.

10. Refund Delays

If you have been approved for a refund but have not received it, first check your bank account or payment provider.

If you still have not received your refund after allowing reasonable processing time, please contact us at help@s3storesmower.shop.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at help@s3storesmower.shop.

We will make reasonable efforts to accommodate cancellation requests received before an order has been shipped. Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.