Refund policy

Effective Date: 03-08-2026

Welcome to S3StoresMower. We value our customers and strive to provide high-quality lawn mowers, outdoor power equipment, and accessories. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

The item must be unused or only minimally used.
The product must be in its original condition.
All original packaging, manuals, accessories, and included parts must be returned.
Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

Products showing signs of misuse, abuse, or improper maintenance.
Items damaged after delivery.
Fuel, oil, batteries, or other consumable products.
Customized or special-order products.
Clearance or final sale items (where permitted by law).

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the product
Photos of the packaging
A description of the issue

We will review your claim and arrange a replacement, repair, or refund where appropriate.

4. Return Process

To start a return:

Contact our customer support team.
Include your order number and reason for the return.
Wait for return authorization before shipping the item.
Ship the product using the return instructions provided.

Unauthorized returns may be refused.

5. Return Shipping

If the return is due to:

A defective product
Shipping damage
An incorrect item sent by us

S3StoresMower will cover reasonable return shipping costs.

If the return is for any other reason (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs unless otherwise required by law.

Original shipping charges are generally non-refundable unless the return is due to our error.

6. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your payment provider.

Shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you would like a different model or product, please return the eligible item and place a new order.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

9. United Kingdom Customers

If you purchased online and are located in the United Kingdom, you may have additional rights under applicable consumer protection laws, including the right to cancel certain distance purchases within the legally required cancellation period, subject to statutory exceptions.

Nothing in this policy limits your legal rights under UK consumer law.