Shipping policy

Shipping Policy

Effective Date: 03-08-2026

Thank you for shopping with S3StoresMower. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Locations

We currently ship to customers in:

United States
United Kingdom

If shipping is available to additional countries, they will be listed during checkout.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, holidays, or promotional events, processing times may be longer.

3. Shipping Times

Estimated delivery times are as follows:

United States

Standard Shipping: 3–7 business days
Expedited Shipping (where available): 1–3 business days

United Kingdom

Standard Shipping: 2–5 business days
Express Shipping (where available): 1–2 business days

Delivery times are estimates only and are not guaranteed.

4. Shipping Charges

Shipping costs are calculated during checkout based on factors such as:

Delivery location
Product size and weight
Shipping method selected

Any applicable shipping fees will be displayed before your order is completed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow up to 24 hours for tracking information to become active after shipment.

6. Large and Heavy Equipment

Lawn mowers and other large equipment may require:

Freight delivery
Signature upon delivery
Scheduled delivery appointments

The carrier may contact you to arrange delivery where necessary.

7. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

Severe weather
Customs inspections
Carrier delays
Supply chain disruptions
Public holidays
Incorrect shipping information provided by the customer

We are not responsible for delays caused by third-party shipping carriers.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

Delivery may be delayed.
Additional shipping charges may apply.
We cannot guarantee successful delivery.

If you notice an error in your shipping details, please contact us immediately before your order is dispatched.

9. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

To assist with your claim, please provide:

Your order number
Photographs of the damaged item (if applicable)
Photographs of the shipping packaging
A description of the issue

We will work with the shipping carrier to investigate and resolve the matter.

10. Partial Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability or warehouse locations.

You will not be charged additional shipping fees for split shipments unless clearly stated during checkout.

11. Refused Deliveries

If a shipment is refused without a valid reason or returned due to an incorrect address provided by the customer, any return shipping fees or carrier charges may be deducted from your refund where permitted by law.

12. Customs and Import Charges

For international shipments (where available), customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by local authorities unless otherwise stated at checkout.